Privacy Policy

Effective Date: 1 April, 2026

This Privacy Policy describes how OnDB Inc. (“OnDB,” “we,” “us,” or “our”) collects, uses, and shares information in connection with your use of our website (ondb.ai), platform, APIs, SDKs, and related services (collectively, the “Services”). By accessing or using our Services, you agree to this Privacy Policy.

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, password, and organization details when you create an account.
  • Payment Information: Billing details processed through our third-party payment providers.
  • Support Communications: Information you provide when contacting us for support.
  • Developer Content: Code, schemas, queries, and data you submit through our APIs and SDKs.

Information Collected Automatically

  • Device and Browser Information: IP address, browser type, operating system, device identifiers, and similar technical data.
  • Usage Data: API calls, query volumes, storage metrics, feature usage patterns, timestamps, and error codes.
  • Log Data: Server logs including accessed pages, referral URLs, and response times.

Information from Third Parties

We may receive information from third-party authentication providers (such as GitHub or Google) when you use single sign-on to access our Services.

2. How We Use Your Information

We may use the information we collect for any lawful purpose, including but not limited to:

  • Providing, operating, maintaining, and improving our Services.
  • Processing transactions and managing your account.
  • Monitoring usage and enforcing rate limits, access controls, and our terms of service.
  • Detecting, preventing, and addressing fraud, abuse, and security incidents.
  • Developing new products, features, and services.
  • Sending communications related to the Services, including marketing where permitted by law.
  • Complying with legal obligations and responding to lawful requests.
  • Resolving disputes and enforcing our agreements.
  • Any other purpose disclosed at the time of collection or with your consent.

3. Data Sharing

We may share your information with:

  • Service Providers: Third-party vendors that assist in providing the Services, including cloud hosting, payment processing, analytics, and customer support tools.
  • Affiliates: Our subsidiaries and affiliated entities.
  • Legal Requirements: When required by law, legal process, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
  • With Your Consent: In other circumstances where you have provided consent.

4. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. By using our Services, you consent to such transfers. Where required by applicable law, we implement appropriate transfer mechanisms.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate and improve the Services, analyze usage, and deliver relevant content. By using our Services, you consent to our use of these technologies. You may adjust your browser settings to refuse cookies, but this may affect functionality.

For more details, see our Cookie Policy.

6. Information Security

We implement commercially reasonable security measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purposes for which it is used. When data is no longer needed, we will delete or anonymize it in accordance with our internal policies.

8. Your Rights

Depending on your jurisdiction, applicable law may grant you certain rights regarding your personal data, such as the right to access, correct, delete, or port your data. To submit a request, contact us at privacy@ondb.ai. We will respond as required by applicable law. We reserve the right to verify your identity before processing any request and may deny requests where permitted by law.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

Our Services may contain links to third-party websites and services that are not operated by us. We are not responsible for the content or privacy practices of any third party.

11. Communications

By using our Services, you consent to receiving communications from us, including transactional, administrative, and marketing messages. You may opt out of non-essential marketing communications via the unsubscribe link in any marketing email.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

13. Changes to This Policy

We may update this Privacy Policy at any time. Changes are effective when posted on this page. Your continued use of the Services after any changes constitutes your acceptance of the revised policy. It is your responsibility to review this policy periodically.

14. Limitation of Liability

To the maximum extent permitted by law, OnDB shall not be liable for any unauthorized access to or alteration of your data, or for any data that is lost, stolen, or compromised.

15. Severability

If any provision of this Privacy Policy is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Us

If you have questions about this Privacy Policy, contact us at:

  • Email: privacy@ondb.ai
  • Mail: OnDB Inc., 1111B S Governors Ave #81207, Dover, DE 19904, United States